Your Questions, Answered
Welcome to our FAQ section, where we aim to provide clarity on your inquiries. Here, you’ll find answers about our eco-friendly cleaning methods, booking process, and more. We believe informed choices lead to healthier homes.
Common Questions
Your cleaning queries answered simply.
We use only non-toxic, eco-friendly cleaning solutions that are safe for your family and pets. Our products are carefully selected for their effectiveness and sustainability, ensuring a clean home without harmful chemicals.
No, you don’t have to be home. Many of our clients prefer to have us clean while they are away. We assure you of a secure and trustworthy service, ensuring the safety of your home while we work.
You can easily book our services online through our website. Just choose the service you need, select a date and time, and we’ll handle the rest. (click here to book)
Currently, we serve Fayette and Coweta Counties, with plans to expand into nearby communities soon.
Absolutely! We understand that every home is unique, and we’re happy to tailor a cleaning plan that fits your specific needs and preferences.
Your satisfaction is our top priority. If you are not happy with the service, please let us know within 24 hours, and we will do our best to address your concerns promptly.
Absolutely. We use non-toxic, eco-friendly products that are safe for children, pets, and those with allergies or sensitivities—without sacrificing a thorough clean.
A small preparation helps! Please pick up personal items and valuables. This allows us to clean more effectively and efficiently, ensuring no time is wasted.
The duration of each cleaning session depends on the size of your home and the services requested. On average, a standard cleaning takes about 2 to 4 hours.
Yes, all our cleaners are insured and background checked. We ensure that our team is well-trained and certified, providing peace of mind while they take care of your home.
Yes, we are proud to hold certifications in green cleaning. Our commitment is to eco-friendly practices, ensuring homes are clean and healthy without harming the environment.
If you need to cancel or reschedule, please notify us at least 24 hours in advance. We’ll do our best to accommodate your new schedule or arrange for a cancellation.
For safety, liability, and quality reasons, the following services are not included in our cleanings:
Hazardous materials or biohazards (including mold, blood, or bodily fluids)
Insect or rodent droppings
Pet waste, litter boxes, or related messes
Hoarding or extreme clutter situations
Moving or lifting heavy items (over 15 lbs)
Laundry or clothing care
Washing or putting away dishes
Cleaning delicate fixtures such as chandeliers
Washing or dusting entire walls
Surfaces beyond safe reach (higher than a 2-step ladder or extension pole)
Exterior window cleaning
Garage or large-scale outdoor cleanings
Yes, we bring all our own eco-friendly supplies and professional equipment. If you have a preferred product, we’re happy to use it upon request.
Need more information?
If you have any other concerns or questions, don’t hesitate to reach out to us—we’re here to help!
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